ESG Management
Hyundai Department Store Group isconducting sustainable development
through eco-friendliness, socially
responsible management, and the
improvement of its corporate governance.
Customers Feedback
Customers Feedback
Based on the vision of becoming a
“company with the highest level of customer
trust”, Hyundai Department Store Group operates
with the customer at the center of its operations.
Customer Feedback
and Measures
VOC Operations
We operate the VOC (Voice of Customer) system to listen to your valuable opinions.
We listen to your feedback with a humble heart and address matters as swiftly as possible.
Consumer-Centered
Management
Hyundai Department Store Group always strives to perform better in its customer satisfaction management to enhance the customers’ happiness and the value of the entire Group.
Consumer-Centered
Management (External Recognitions)
The Most Trusted
Brand Award - 9
Consecutive Years
Hyundai Department Store was selected as the winner of the “Most Trusted Brand” Award, hosted by Digital Chosun Ilbo (2021).
Korea Service Grand Prix Hall of Fame & KMA Consulting
Hyundai Department Store was selected for the Korea Service Grand Prix Hall of Fame (hosted in 2020 by KSA) and was named as the Grand Winner for Customer Satisfaction in the Department Store Sector in Korea’s industry (hosted in 2021 by KMA Consulting).
CCM
CCM is a certification system at the Korea Consumer Agency Repository that assesses and verifies whether a business is approaching every activity from the consumer’s point of view and is improving the relevant management activities in a consistent manner. Hyundai Department Store Group is continuing its efforts to manage and operate the company from the perspective of our customers, with individual CCM certificates for each affiliate.
- * Year of certification :
- Hyundai Home Shopping(2009),
Hyundai Livart(2011),
Hyundai Department Store (2016)
